Operations Associate
Core
Customer-facing service role supporting customers via email and text-based channels, with basic operational and compliance tasks in fraud and onboarding.
Role type
Operations Associate (Customer Support & Compliance)
Builds
A new digital payments service for businesses
Domain
Fintech / Payments
Deliverable
dashboards & analysis
Required skills
Customer support via email/chat, written communication, attention to detail, process adherence, problem-solving, data review, escalation management, compliance awareness
Preferred skills
Financial services experience, willingness to learn compliance processes, ownership mindset
Technologies
Email, ticketing systems, payment systems (Faster Payments, Visa)
Responsibilities
Respond to customer enquiries via email and text-based channels, review customer information and documentation for accuracy, identify anomalies and escalate potential fraud or screening concerns, follow structured operational processes for onboarding and compliance, liaise with customers for missing information, maintain accurate records of interactions and actions, collaborate with internal teams to resolve cases, manage multiple tasks in a high-volume environment, contribute to continuous improvement of processes
Seniority
Individual Contributor, entry-to-mid level