Analyst, Planning & Scheduling
Core
Administer weekly work schedules, generate and optimize schedules for engineer teams, and manage intraday patterns (IDP) using workforce management tools.
Role type
Workforce Management Analyst (Planning & Scheduling)
Builds
Weekly work schedules, training schedules, and optimized intraday patterns (IDP) for engineer teams.
Domain
Business Services / Workforce Management
Deliverable
production ML models
Required skills
Workforce Management (WFM) software, SQL, Power BI, MS Office, IEX, Alvaria, Data Analytics, Machine Learning, RPA, Automation
Preferred skills
Team handling, Leave management systems, Contact Centre experience
Responsibilities
Administer processing of individual clusters engineer teams weekly work schedules, Develop and maintain comprehensive schedules, Forecast Upload and generate Intraday Patterns (IDP), Schedule Generation and Optimization, Review IDP with sites/Partners, Recommend required headcount, Coordinate with stakeholders, Implement automation solutions for shift creation and schedule adjustments, Leverage machine learning and data analytics to enhance workforce scheduling models, Explore RPA opportunities, Monitor mailbox and manage workload.
Seniority
Individual Contributor
