Soft Service Executive
Core
Oversee and maintain soft services (housekeeping, hygiene, waste management, pantry, pest control) for commercial real estate buildings to ensure service standards and client satisfaction.
Role type
Mid-level facility operations manager (soft services)
Builds
Clean, safe, and hygienic building environments for commercial clients
Domain
Commercial Real Estate / Facility Management
Required skills
Team management, vendor coordination, SLA/KPI monitoring, inventory management, safety compliance, inspection, reporting, cost sheet management, risk assessment
Preferred skills
Experience in housekeeping and soft services operations
Technologies
Cleaning machines, inventory management systems, reporting tools
Responsibilities
Manage and maintain housekeeping, hygiene, waste management, pantry, and pest control activities; Prepare and implement daily, weekly, and monthly soft services schedules and checklists; Conduct regular inspections of common areas and facility zones; Review and coach soft service staff on performance and standards; Monitor consumables and cleaning materials inventory; Coordinate pest control and specialized cleaning activities; Monitor SLAs and KPIs for outsourced agencies; Oversee vendor quotations, work completion, and invoices; Prepare and submit client-approved cost sheets; Schedule monthly vendor meetings; Attend to client complaints and escalate unresolved issues; Ensure safety compliance and assist in risk assessments; Create emergency response action plans.