Soft Service Executive
Core
Oversee and maintain soft services (housekeeping, hygiene, waste management, pantry, pest control) to required standards for building occupants and clients.
Role type
Senior IC facility operations executive
Builds
Clean, safe, and compliant building environments for commercial/real estate clients
Domain
Real Estate / Facility Management
Required skills
Team management, vendor coordination, SLA/KPI monitoring, inventory management, safety compliance, incident response, reporting, cost sheet management, risk assessment
Preferred skills
Experience in housekeeping and soft services operations
Technologies
Cleaning machines, inspection checklists, logbooks, cost sheets
Responsibilities
Manage and maintain housekeeping, hygiene, waste management, pantry, and pest control activities; Prepare and implement daily, weekly, and monthly soft services schedules and checklists; Conduct regular inspections of common areas to identify cleanliness and service gaps; Review staff work and provide coaching and corrective instructions; Monitor SLAs and KPIs for outsourced agencies; Coordinate pest control, deep cleaning, and façade/glass cleaning; Manage vendor quotations, work completion reports, and invoices; Attend major client complaints and escalate unresolved issues; Create and implement corrective and emergency response action plans; Assist in risk assessments of building operations.