Customer Quality Engineer
Core
Manage external non-conformities and customer complaints, ensuring product and process compliance with standards while driving continuous improvement.
Role type
Customer Quality Engineer
Builds
Quality agreements and customer satisfaction activities
Domain
Automotive / Rubber and plastic industry
Required skills
Root cause analysis (5 Why, Ishikawa), Corrective and Preventive Actions (CAPA), Failure Mode and Effects Analysis (FMEA), Statistical Process Control, Metrology, ISO 9001:2015, IATF 16949
Preferred skills
German language, Automotive sector experience
Technologies
FMEA, CAPA, MSA
Responsibilities
Manage external non-conformities and customer complaints, Coordinate problem-solving activities, Define and verify effectiveness of corrective actions, Collaborate on risk analysis updates, Participate in customer meetings, Manage quality agreements and customer satisfaction, Coordinate internal lab activities, Plan and execute audits
Seniority
Mid-level, hands-on IC