IT HELP DESK
Core
First-level technical support for business and private clients regarding connectivity, voice services, and network devices.
Role type
IT Help Desk Technician
Builds
IT support services for telecom clients
Domain
Telecommunications
Deliverable
client delivery
Required skills
TCP/IP networking, Windows OS, technical troubleshooting, ticketing systems
Responsibilities
Provide first-level technical assistance via phone, email, and ticketing systems; Diagnose and resolve connectivity and network device issues; Escalate complex issues to specialist teams; Monitor and update support tickets; Support operational activities and technical documentation.