Back Office Service Specialist - Categorie Protette L.68/99
Core
First point of contact for customers requiring assistance, repair, or maintenance, managing requests and coordinating technician activities to ensure efficient service.
Role type
Back Office Service Specialist
Builds
Service requests, purchase orders, and logistics for repairs and maintenance
Domain
Industrial maintenance and logistics
Required skills
Customer service, order management, scheduling, logistics coordination, ERP systems, Microsoft Excel, safety regulations
Preferred skills
English language, organizational planning
Responsibilities
Receive and register customer intervention requests, create service and purchase orders, coordinate technician schedules, monitor maintenance progress, manage logistics for product transfers, update information and manage paperwork throughout the process