Learning & Development Delivery Specialist
Core
Deliver training programs, onboarding sessions, and coaching to new hires in a Global Business Centre to ensure understanding of internal processes, systems, and tools.
Role type
Learning & Development Delivery Specialist
Builds
Online learning modules, classroom materials, and training experiences
Domain
Medical technology / Global Business Centre operations
Deliverable
product features
Required skills
Facilitation, adult learning principles, online and classroom training design, performance assessment, coaching, MS Office, Learning Management Systems (LMS)
Preferred skills
Experience in international contact centre or customer service environment
Responsibilities
Deliver induction and onboarding sessions, create and update learning modules, conduct interactive classroom and virtual training, assess learner performance, provide one-on-one coaching, gather feedback to refine training content, deliver workshops on clarity and communication
Seniority
Mid-level, hands-on IC