Retention Specialist B2B - Full Remote
Core
Retention Specialist for B2B clients in the PropTech sector, focusing on reducing churn and strengthening client relationships.
Role type
B2B Retention Specialist (Customer Success/Account Management)
Builds
Client retention strategies and personalized commercial solutions for PropTech SaaS services
Domain
PropTech / Real Estate Technology / SaaS
Required skills
B2B retention experience, communication, active listening, negotiation, objection handling, commercial orientation, CRM proficiency
Preferred skills
Experience with subscription-based B2B services or recurring contracts
Responsibilities
Manage cancellation requests and find solutions to retain clients, proactively contact at-risk clients, negotiate personalized commercial solutions, handle objections and complaints, collaborate with Sales and Customer Success teams, monitor retention activities and update CRM, contribute to retention goals and churn reduction
Seniority
Individual Contributor