Operations Manager
Core
Lead end-to-end service delivery operations for mission-critical technology systems, ensuring contractual KPIs and SLAs are met while managing operational risks and escalations.
Role type
Senior IC Operations Manager (Service Delivery)
Builds
Mission-critical technology systems and service delivery programs
Domain
IT Infrastructure / Managed Services
Required skills
Service delivery operations, Contractual KPI/SLA management, Operational risk management, Stakeholder influence, Vendor management, Audit and compliance
Preferred skills
ITIL Intermediate or Managing Professional, PMP or PRINCE2, Public sector/government operations, Multi-vendor service provider management
Technologies
ITIL, PMP, PRINCE2
Responsibilities
Lead end-to-end service delivery operations, Ensure contractual KPIs and SLAs are met, Manage operational risks and escalations, Drive service improvement programmes, Lead operational governance meetings, Manage audits, compliance, and reporting requirements
Seniority
Senior, hands-on IC