Customer Relationship Partner
Core
Act as a trusted link between customers and internal teams to ensure responsive, coordinated, and commercially focused customer experiences for network management services.
Role type
Customer Relationship Partner (Account Management)
Builds
Customer relationships and service delivery coordination for network management contracts
Domain
Utilities / Electricity Distribution / Infrastructure Services
Deliverable
client delivery
Required skills
Customer relationship management, stakeholder engagement, commercial judgement, issue resolution, contract management, service review facilitation
Preferred skills
Knowledge of electricity distribution, regulated utilities, network management services, technical or engineering knowledge
Responsibilities
Building strong relationships with customers, coordinating customer requests and service delivery, leading customer meetings and performance discussions, supporting contract management and reporting, resolving issues to enhance customer outcomes
Seniority
Mid-level, experienced relationship-builder