Customer Complaints Coordinator
Core
Coordinate and resolve customer complaints for responsive and planned works contracts in Auckland, ensuring all issues are created, issued, and resolved within KPI timeframes.
Role type
Customer Complaints Coordinator
Builds
High-quality outcomes for essential services contracts
Domain
Facilities Maintenance and Management
Deliverable
client delivery
Required skills
high-volume administration, structured telephone support, meeting daily deadlines, recording analysis and documentation, preparing internal and external correspondence, research and information retrieval
Responsibilities
Contact Work Supervisors and Subcontractors to provide docket information and assist in meeting contractual targets; prepare, create, acknowledge, send, and receive emails relevant to Work Supervisors and Subcontractors; update all incoming correspondence on WMS and send all outgoing correspondence as required.