Desktop Support - CONTRACT
On-site
Core
Desktop support role providing Level 1 & 2 IT incident resolution and hardware/software troubleshooting for users across New Zealand, with a focus on VIP users in the Auckland office.
Role type
Desktop Support Engineer
Builds
Windows 11 rollout using Intune and Autopilot, iPhone upgrade project
Domain
IT Services / Desktop Infrastructure
Required skills
Level 1 & 2 IT support, hardware and software troubleshooting, Intune, Autopilot, Windows 11, Microsoft 365 (O365)
Preferred skills
Prior Helpdesk experience
Technologies
Intune, Autopilot, Windows 11, Microsoft 365, O365
Responsibilities
Support all IT incidents and requests to a level 1-2 capacity, Troubleshooting hardware and software issues, Installing and maintaining hardware and computer peripherals, Clearly communicate with VIP staff onsite
Seniority
Mid-level, hands-on IC
