Project Manager
Core
Oversee IT Service Desk and Technical Support operations, manage incident/problem/change management, and deploy end-user computing devices for the National Library Board.
Role type
Senior IT Service Delivery Project Manager
Builds
IT service delivery and end-user computing infrastructure for 28 libraries and the National Library
Domain
Public sector / Library services / IT Infrastructure
Required skills
IT Service Desk management, Incident/Problem/Change Management, EUCD deployment, ITSM tools (ServiceNow, JIRA, BMC Helix), ITIL framework, IT security compliance, stakeholder management
Preferred skills
Government sector experience
Technologies
ServiceNow, JIRA, BMC Helix
Responsibilities
Oversee day-to-day operations of the IT Service Desk and Technical Support team, manage incident/problem/change and service request management, oversee deployment of end-user computing devices, plan delivery of ICT services within budget, ensure compliance to IT-QMS and security standards, act as primary point of contact for user escalations, drive continuous process improvement initiatives
Seniority
Senior, hands-on IC