Specialist - Customer Care - Collections 4B
On-site
Core
Analyze collection data to identify trends and develop strategies that improve collection efficiency and reduce outstanding debts.
Role type
Specialist, Customer Care - Collections
Builds
Collection strategies and workflows
Domain
Banking Operations / Financial Services
Deliverable
dashboards & analysis
Required skills
Data Analytics, Customer Relationship Management (CRM), Customer Service, Banking Operations, Core Banking, Customer Analytics, Customer Experience (CX), Customer Journey Mapping