Custome Support - Co-ordinator
Core
Coordinate with customers and internal teams to manage order execution, resolve complaints, and ensure timely delivery in the printing industry.
Role type
Customer Support Coordinator
Builds
Customer order fulfillment and satisfaction
Domain
Printing and packaging
Deliverable
client delivery
Required skills
Customer inquiry handling, cross-functional coordination, order tracking, complaint resolution, MS Office proficiency, reporting
Preferred skills
Knowledge of printing and packaging processes
Responsibilities
Handle customer inquiries and complaints, coordinate with production and dispatch teams, follow up on order status, maintain customer records, prepare feedback reports
Seniority
Mid-level, hands-on coordinator