Engineer/ Senior Engineer – Customer Support
Core
Manage end-to-end customer purchase orders from order to invoice, including shipping, contract review, and international trade compliance.
Role type
Senior Customer Support Engineer (Order Management & Trade Compliance)
Builds
Order fulfillment and compliance processes for Emerson Discrete Automation products
Domain
Industrial Automation / International Trade
Required skills
Order management, International Trade Compliance, Inventory management, Letter of Credit validation, Cross-functional collaboration, Problem-solving, Analytical skills
Preferred skills
Incoterms knowledge, Payment terms expertise, Transport logistics knowledge
Responsibilities
Manage end-to-end purchase order process from order to invoice, Ensure contract review and International Trade Compliance, Check feasibility of customer requests regarding lead times and export documents, Supervise open orders and anticipate issues, Collaborate with departments to resolve order issues, Proactively connect with customers on order status, Support inventory management and local customs procedures, Review and validate Letters of Credit and Bank Guarantees, Contribute to continuous improvement by proposing corrective actions, Ensure Health and safety compliance
Seniority
Senior, hands-on IC
