Engineer/ Senior Engineer – Customer Support
Core
Managing customer orders, preparing quotations, and ensuring timely delivery and cost analysis for industrial products.
Role type
Senior Customer Support Engineer (Order Management & Costing)
Builds
Order acknowledgments, delivery schedules, cost models, and shipment documentation
Domain
Industrial manufacturing / Instrumentation
Required skills
Order management, quotation preparation, trade compliance, cost analysis, BOM analysis, reporting, customer liaison
Preferred skills
Customer contract review, terms and conditions management
Technologies
ERP systems, BOM tools, reporting software
Responsibilities
Prepare quotations and review customer purchase orders for compliance; Analyze product costs using BOM and routing data; Monitor order backlogs and expedite shipments; Generate sales forecasts and shipment reports; Act as liaison between sales, factory, and customers; Support pricing decisions for tenders and RFQs.