Customer Service Manager (FMCG) | EXY
Core
Overseeing daily customer service operations, order management, and driving continuous improvement for a fast-paced FMCG environment.
Role type
Customer Service Manager
Builds
Efficient customer service workflows and order fulfilment processes
Domain
FMCG, Food Service, Distribution, Retail Supply Chain
Required skills
Order management, customer enquiry resolution, workforce planning, SOP development, stakeholder collaboration, ERP systems, Microsoft Excel, problem-solving, leadership
Preferred skills
FMCG industry experience, digitalisation opportunities identification
Responsibilities
Oversee end-to-end order management, resolve customer issues, streamline workflows, manage workforce planning, develop SOPs, collaborate with cross-functional teams, provide business insights
Seniority
Mid-Senior, hands-on IC