F&A Senior Admin Assistant
Core
Resolves billing discrepancies and customer service issues for shippers by researching invoices, making adjustments, and educating customers on UPS billing services.
Role type
Senior Administrative Assistant (Billing & Customer Service)
Builds
Billing resolution processes and customer service interactions
Domain
Logistics / Transportation / Billing
Deliverable
client delivery
Required skills
Billing dispute resolution, Invoice research, Customer service, Cross-functional communication, Billing system navigation, Customer education
Responsibilities
Communicate with customers to solve billing issues, Resolve discrepancies on shippers' invoices, Research billing issues, Make billing adjustments, Educate customers on UPS billing services, Initiate contacts to resolve billing problems