Rep II - Customer Service
Core
Provides routine customer service support to sustain account coverage, service continuity, and customer satisfaction across assigned interactions.
Role type
Customer Service Representative
Builds
Customer service interactions and order fulfillment
Domain
Healthcare logistics and supply chain
Required skills
Customer service, Order management, Issue resolution, Record maintenance, Internal coordination, Escalation management
Preferred skills
HDI Customer Service Representative certification, CCPC Global Certified Client Service Specialist certification
Responsibilities
Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity. Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment. Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery. Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs. Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility. Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations.
