Customer Service Admin
Core
Interfacing with customers, logistics, manufacturing, and sales to handle pre-sales and post-sales service functions including order fulfillment, billing, and contract administration.
Role type
Customer Service Admin
Builds
Order fulfillment processes, web billing requests, and contract/lease administration
Domain
Life science and diagnostic instruments
Required skills
ERP systems (SAP CRM/ECC), web billing portals, order management, contract administration, MS Office
Preferred skills
SAP or CRM tools experience, cross-selling techniques
Responsibilities
Booking orders, managing web billing process, processing quotes, resolving customer inquiries regarding billing and account discrepancies, managing end-to-end order status
Seniority
Mid-level, hands-on IC
