Assistant Manager-Social Care.Client Experience and Conduct-Customer Service
Core
Lead a team of social care professionals to manage online reputation, monitor social media platforms, and resolve customer queries for a bank.
Role type
Assistant Manager, Social Care and Online Reputation Management
Builds
Customer journey and brand reputation for a financial institution
Domain
Banking / Financial Services
Required skills
Team leadership, social media monitoring, online reputation management, regulatory compliance, performance evaluation, training program development, data analysis, stakeholder relationship management
Preferred skills
Knowledge of banking products, proficiency in social media management platforms
Responsibilities
Lead and manage a team of social care professionals, Monitor and analyze social media platforms and online forums, Develop and implement strategies to enhance customer satisfaction, Collaborate with cross-functional teams, Ensure compliance with regulatory requirements, Conduct regular performance evaluations
Seniority
Mid-level, hands-on IC with team management