HELP DESK JUNIOR_ CATEGORIE PROTETTE (L. 68/99)
Core
First-level technical support for users, managing support requests via ticket, phone, and email, and assisting with the installation, configuration, and maintenance of workstations and IT devices.
Role type
Junior IT Help Desk Technician
Builds
IT support services for end-users
Domain
IT Support / Help Desk
Required skills
Problem solving, Customer orientation, Basic knowledge of Windows operating systems, Basic knowledge of Microsoft Office, Hardware troubleshooting, Software troubleshooting, Ticket management
Preferred skills
Previous experience in help desk or technical support
Responsibilities
Provide first-level technical assistance to users, Manage support requests via ticket, phone, and email, Assist with installation, configuration, and maintenance of workstations and IT devices, Identify and resolve common hardware and software issues, Escalate requests to higher support levels when necessary, Update technical documentation and operational procedures