PayG Phones TechOps Manager
Core
End-to-end technical operations for the PAYG Phones portfolio, ensuring stability of MDM platforms, payment-triggered controls, security settings, partner integrations, and unlock operations.
Role type
Senior IC TechOps Manager (Mobile Device Management & Unlock Operations)
Builds
Stable, compliant, and scalable device control and unlock services for PAYG customers across multiple markets.
Domain
Telecommunications / Mobile Device Management (MDM) / Payment-as-a-Service
Required skills
MDM platform administration, incident management, unlock operations execution, security & compliance controls, vendor/partner management, project delivery coordination, data reporting & dashboarding, process governance & documentation, cross-functional stakeholder management, field operations immersion
Preferred skills
Experience with Looker or equivalent BI tools, experience with OEM integrations, background in telecom or fintech operations
Technologies
MDM platforms, USSD, SMS, Looker, device control systems
Responsibilities
Administer device-control capabilities (enrollment, lock/unlock, SIM controls, lost-phone blocking), run structured incident management for MDM and integration failures, own operational execution for online/offline/USSD unlock flows, maintain security updates and risk dashboards, serve as primary technical counterpart to OEMs and vendors, coordinate TechOps workstreams for migrations and launches, develop operational dashboards and data pipelines, create and maintain SOPs and control frameworks, coordinate across Product, Engineering, Risk, and Country teams, conduct regular field immersion with agents and customers to validate real-world behavior
