CUSTOMER SERVICE SPECIALIST B2B
Core
End-to-end management of international Wholesale client portfolio, including order processing, post-sales issue resolution, and payment monitoring.
Role type
Senior Customer Service Specialist (B2B Wholesale)
Builds
Wholesale client experience and order fulfillment for Fashion & Luxury brands
Domain
Fashion & Luxury / Wholesale
Required skills
Wholesale account management, post-sales issue resolution, cross-functional coordination, payment monitoring, ERP systems proficiency
Preferred skills
Second language (Russian, German, Arabic, or Chinese), Fashion Management background
Technologies
AS400, SAP, Stealth, Office (Excel)
Responsibilities
Manage end-to-end international Wholesale client portfolio from order entry to delivery; Monitor and resolve post-sales issues (returns, disputes, logistics); Interface with internal departments (Sales, Logistics, Production, Finance); Support sales force during showroom campaigns; Monitor payment status and credit management
Seniority
Mid-level, hands-on IC
