IT Associate
Core
Support and maintain IT infrastructure, ensure network connectivity, manage Sophos Firewall security, and provide technical assistance while implementing AI-powered tools for productivity.
Role type
IT Associate (Network & Security Support)
Builds
Stable network connectivity, secure firewall configurations, functional hardware/software environments, and AI-enabled workflows.
Domain
IT Operations, Network Administration, Cybersecurity, AI Productivity Tools
Required skills
Network administration (LAN/WAN/Wi-Fi), Sophos Firewall management, Hardware troubleshooting, Software support, AI tool implementation, User support
Preferred skills
AI workflow automation, Network documentation, Vendor coordination, Security incident response
Technologies
Sophos Firewall, TCP/IP, DHCP, DNS, Windows OS, Office productivity tools, AI platforms
Responsibilities
Configure and monitor network infrastructure; Manage firewall rules and security policies; Troubleshoot hardware and software issues; Deploy and support AI productivity tools; Provide first-level technical support to employees; Maintain IT asset inventory and documentation
Seniority
Junior to Mid-level, hands-on IC