Customer Service Senior Analyst - Voice
Core
Analyze and solve complex problems in collections, credit, and disputes deductions for OTC domain while providing customer service support.
Role type
Senior individual contributor (voice/customer service analyst)
Builds
Collections, credit, and disputes deductions solutions
Domain
Financial services / Collections
Required skills
Spanish (expert), Collections, Credit analysis, Disputes handling, Deductions processing, Problem solving, Analysis
Responsibilities
Analyze and solve increasingly complex problems in collections, credit, and disputes deductions; Provide customer service support; Interact with peers, clients, and management; Work in rotational shifts