Captain 2
Core
On-trip concierge managing live travel itineraries, coordinating with vendors, and resolving traveler issues in real-time.
Role type
Senior IC travel operations specialist
Builds
Live trip plans, itineraries, and traveler support workflows
Domain
Travel & Hospitality
Deliverable
client delivery
Required skills
Real-time issue resolution, itinerary management, vendor coordination, visual communication, process adherence, shift flexibility
Preferred skills
AI tool usage, automation identification
Responsibilities
Build and maintain day-by-day trip itineraries, respond to traveler queries within minutes, coordinate with hotels and vendors, flag and escalate trip issues, manage end-of-trip processes, use AI tools for workflow efficiency
