US/Canada Voice Collections Executive
Core
Managing debt recovery processes and negotiating payment plans for overdue accounts in the US and Canadian markets.
Role type
Voice-based collections executive
Builds
Cash flow recovery and resolved payment commitments
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
voice-based collection, strategic negotiation, conflict resolution, high-volume voice process management, customer relationship management, problem-solving, data privacy compliance
Responsibilities
Execute voice-based collection activities, engage in strategic negotiations to secure payment commitments, manage end-to-end follow-up on overdue accounts, address customer inquiries regarding billing and account status, resolve disputes and find mutually agreeable solutions, maintain accurate records of customer interactions and payment agreements
Seniority
Entry-level to Mid-level, hands-on IC