IT Service Design Spezialist (m/w/d) - Anforderungsmanagement
Core
Bridging customer requirements with IT solutions for clients in the social and healthcare sectors, turning requirements into concrete service solutions.
Role type
IT Service Design Specialist (Requirements Management)
Builds
Service descriptions, SLAs, and service catalogs for social and healthcare clients
Domain
IT Services / Social & Healthcare
Required skills
Requirements management, Service Design (ITIL), Service Transition, Service Improvement, Workshop facilitation, Stakeholder management, Business case analysis, Pricing calculation
Preferred skills
Managed Service experience, IREB certification, Industry knowledge (Charity/Healthcare), Customer consulting experience, Negotiation skills
Technologies
ITIL, IREB
Responsibilities
Identify digitalization needs and translate them into concrete solutions; Create service and product descriptions and SLAs; Conduct requirement workshops; Support the handover of new IT services to operations; Optimize service catalogs and processes; Assist in service decommissioning; Support commercial calculation and pricing.
Seniority
Mid-Senior, hands-on IC
