Associate Manager GES DTS SNOW
Core
Translating business needs and process requirements into actionable ServiceNow platform requirements and user stories to ensure successful delivery of ITSM, HRSD, CSM, and other modules.
Role type
Associate Manager, ServiceNow Business/Technical Analyst
Builds
ServiceNow platform enhancements, implementations, and process automation solutions
Domain
Enterprise IT Service Management (ITSM) and HR Service Delivery
Required skills
Business analysis, requirements management, process design, backlog management, UAT planning, stakeholder management, solution alignment, change prioritization, test scenario definition
Preferred skills
Experience with ServiceNow modules (ITSM, HRSD, CSM, SPM, CMDB, ITOM, GRC), Agile/Scrum methodologies, functional lead collaboration
Technologies
ServiceNow, ITSM, HRSD, CSM, SPM, CMDB, ITOM, GRC, Legal Service Delivery