Customer Success Manager
Core
Build strong client relationships, drive customer satisfaction, and ensure clients achieve desired outcomes by managing account portfolios and overseeing onboarding.
Role type
Customer Success Manager
Builds
Client accounts and project delivery outcomes
Domain
Professional services / B2B client management
Deliverable
client delivery
Required skills
Client relationship management, Account management, Client onboarding, Revenue growth, Project coordination, Reporting and insights
Responsibilities
Act as primary point of contact for client needs and escalations, Oversee client onboarding processes, Manage a portfolio of client accounts, Identify opportunities to grow accounts and expand revenue, Provide regular updates on project progress and outcomes, Maintain accurate client records and prepare performance reports