Lead Trainer – Voice & Accent
Core
Conduct voice and accent training sessions for new hires and existing employees, focusing on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication.
Role type
Senior IC trainer (voice & accent)
Builds
English language development and communication skills for BPO/corporate employees
Domain
BPO/Corporate training
Required skills
Voice and accent training, English language development, curriculum development, feedback handling, presentation and facilitation, coaching, LMS usage, remote training platforms
Preferred skills
Certification in Voice and Accent training, experience with international voice processes
Technologies
LMS, MS Office, remote training platforms
Responsibilities
Conduct voice and accent training sessions, Coach new hires during pre-process and communication training phases, Monitor calls and provide feedback to agents, Calibrate with Quality and Operations teams, Create plans of action for bottom quartile performers, Maintain training records and progress reports
Seniority
Senior, hands-on IC
