Líder de Cartera Relacional
Core
Forming a high-performance team to ensure effective collection and quality investigation of accounts, building long-term relationships with consumers.
Role type
Team lead for portfolio management (collections)
Builds
Collection operations and team performance
Domain
Financial services / Collections
Required skills
Leadership, team management, analysis, results orientation, communication, problem-solving, conflict resolution
Responsibilities
Form a high-performance team, implement team-building actions, ensure compliance with key operational indicators (collection efficiency, average amount collected vs target), ensure manager productivity, enforce operational discipline (hours worked, days worked, visits per day, absences)
