Senior Deskside Technician
Core
Providing high-level customer service and hands-on IT support, resolving complex issues, and ensuring successful delivery of premium IT support services.
Role type
Senior Deskside Technician
Builds
Premium IT support service
Domain
IT Support / Managed Services
Required skills
Microsoft Office 365, Windows OS, DOS, VBS, PowerShell, Windows Server, Email systems, Microsoft SharePoint, iOS (iPhone/iPad), Backup/restore tools, Virtualization, Networking, Telecommunications, Microsoft Active Directory, Connectivity technologies (ADSL, UMTS, ISDN, WiFi)
Preferred skills
ITIL certification, MS certification, Artificial intelligence knowledge
Technologies
Microsoft Office 365, Windows OS, DOS, VBS, PowerShell, Windows Server, Microsoft SharePoint, iOS, Backup/restore tools, Virtualization, Networking, Telecommunications, Microsoft Active Directory, ADSL, UMTS, ISDN, WiFi
Responsibilities
Solve complex issues and find sustainable solutions to resolve recurring incidents; Help 1st and 2nd level support resolve escalated requests; Deploy patches on machines; Validate and implement updates of business applications; Support and document iOS issues; Perform first diagnosis of network issues; Perform tests to validate infrastructure changes; Maintain postmaster scripts (VBS, DOS, PowerShell) and automate application installation.
Seniority
Senior, hands-on IC