Internal Request Routing Clerk
Core
Remote office administration role responsible for reading incoming forms and messages, identifying subjects, verifying information completeness, and routing requests to the appropriate internal teams.
Role type
Junior office administration clerk (request routing)
Builds
Internal request tracking system and team handoffs
Domain
Corporate office administration
Deliverable
dashboards & analysis
Required skills
careful reading, categorization, data entry, written communication, privacy compliance
Preferred skills
customer service experience, office administration, shared inbox management
Technologies
web-based queue systems, forms
Responsibilities
Review assigned intake areas, sort new items, update online status fields, send brief acknowledgements, connect related messages to maintain complete records, correct misrouted requests in the tracker
Seniority
Entry-level, trainable IC