Customer Service Manager (Industrial Gases, Lpg Or Gas Distribution)
Core
Lead and manage the customer service function for an industrial gases, LPG, or gas distribution organization, driving excellence and operational efficiency.
Role type
Senior Customer Service Manager
Builds
Customer service operations and team performance
Domain
Industrial Gases / LPG / Gas Distribution
Deliverable
dashboards & analysis
Required skills
Strategic planning, team leadership, operations management, SLA management, KPI development, process optimization, stakeholder collaboration, complaint resolution, performance reporting
Preferred skills
None stated
Technologies
None stated
Responsibilities
Develop and implement customer service strategies, lead and develop the customer service team, oversee daily operations including enquiries and escalations, monitor service delivery standards and KPIs, drive customer satisfaction and retention, identify process optimization opportunities, prepare and analyze performance reports, collaborate with Sales, Finance, Supply Chain, and Logistics, manage pricing queries and service disputes
Seniority
Senior, hands-on IC with management responsibilities