Customer Service Manager
Core
Leads the Customer Service team managing OEM and Aftermarket customers for aerospace fuel systems, acting as the senior escalation point and driving business strategy to align site delivery with customer requirements.
Role type
Senior Customer Service Manager
Builds
Integrated fuel systems for fixed and rotary-wing aircraft
Domain
Aerospace manufacturing
Deliverable
client delivery
Required skills
Customer relationship management, contract negotiation, team leadership, problem solving, regulatory compliance (Aerospace/Export Controls), SIOP process support
Preferred skills
Advanced Microsoft tools (Excel, Teams), MFGPro, cross-functional process knowledge
Responsibilities
Manage customer expectations and act as senior escalation point for delivery concerns; negotiate contract pricing and conditions; coach and lead a diverse CS team; provide guidance on site SIOP process based on customer feedback; ensure audit compliance with business procedures; balance customer requirements with business needs.
Seniority
Senior, hands-on IC