Customer Success Manager – APAC
Core
Ensure insurers across the Asia Pacific region achieve measurable business outcomes through the adoption, optimization, and expansion of DXC Assure Smart Apps for insurance administration.
Role type
Senior Customer Success Manager (Insurance Software)
Builds
Insurance administration platforms (Integral, Ingenium) and digital ecosystems for APAC insurers
Domain
Insurance / Software Implementation
Required skills
Insurance operations expertise, Integral platform knowledge, Ingenium platform knowledge, APAC regional administration, Stakeholder management, Business review facilitation, Workflow optimization, ROI analysis, Executive communication
Preferred skills
DXC Assure product experience, ServiceNow, AI-enabled workflows, Cloud transformation, Agile delivery, Multi-market APAC experience
Technologies
Integral, Ingenium, ServiceNow, DXC Assure Smart Apps
Responsibilities
Serve as primary post-go-live success leader for APAC customers, Build trusted relationships with customer stakeholders, Conduct regular business reviews focused on KPIs and value realization, Develop customer success plans aligned to strategic priorities, Identify opportunities for optimization and expansion, Establish customer success metrics and monitor health/adoption, Recommend workflow improvements, Act as voice of the customer to capture enhancement opportunities, Partner with Product Management to ensure market needs are met, Identify repeatable implementation best practices and develop reusable playbooks
Seniority
Senior, hands-on IC