In Field Support Consultant - Gauteng
Core
Provide in-practice support, training, and system demonstrations for VeriClaim and VBS medical practices within the Gauteng region.
Role type
Field support consultant (healthcare software)
Builds
VeriClaim and VBS practice management systems
Domain
Healthcare / Private Medical Aid industry
Deliverable
product features
Required skills
VeriClaim system expertise, practice management, training and facilitation, presentation skills, conflict management, problem-solving, Microsoft Office (Word, Excel, PowerPoint), English language proficiency, knowledge of healthcare regulations
Preferred skills
Customer-facing experience, reliable motor vehicle, valid driver's licence
Responsibilities
Provide in-practice support to VeriClaim and VBS practices, assist new practices on their first day, analyze practice needs, facilitate financial assessment discussions, demonstrate system upgrades, escalate user issues, handle client complaints, complete sign-up documentation, schedule and conduct training, visit allocated practices, assist with system upgrade testing, support sales demonstrations, maintain knowledge of healthcare regulations and system enhancements