Customer Experience Consultant
Core
Manage end-to-end shipment processes and resolve customer issues for small/mid-sized clients in the logistics and supply chain domain.
Role type
Customer Experience Consultant (Logistics Operations)
Builds
End-to-end shipment life cycle for small/mid-sized customers
Domain
Logistics / Supply Chain
Deliverable
client delivery
Required skills
End-to-end shipment management, stakeholder engagement, financial follow-up, ocean shipment coordination, problem-solving, critical thinking
Preferred skills
MS Excel proficiency, multi-system experience
Responsibilities
Manage end-to-end shipment process for small/mid-sized customers, Ensure timely and effective resolution of customer issues, Handle a customer portfolio and perform financial situation follow-up, Coordinate ocean shipments and logistics, Respond promptly to daily emails and calls, Build strong relationships with all stakeholders