Client Success Manager
Core
Strategic advisor and account manager ensuring long-term value and success for a portfolio of clients by building remote teams and managing the full client lifecycle.
Role type
Senior IC Client Success Manager
Builds
High-performing offshore teams for clients across operations, marketing, finance, technology, and executive assistance
Domain
International staffing and remote workforce solutions
Deliverable
client delivery
Required skills
Client relationship management, recruitment coordination, contractor success, project coordination, account growth, stakeholder management, problem-solving, commercial awareness, organization
Preferred skills
Experience in recruitment/staffing/outsourcing, familiarity with remote hiring models, ATS/CRM usage
Technologies
ATS, CRM, project management platforms
Responsibilities
Own the client journey from onboarding to long-term partnership, coordinate recruitment efforts and monitor pipelines, support contractors through engagement and integration, act as primary point of coordination between clients and internal teams, identify opportunities for account expansion, conduct regular business reviews and strategic planning sessions