Analista Suporte Jr

Osasco, Estado de São PauloFull-time2026-10-17 → 2026-10-18

Core

Junior IT support professional responsible for technical support, equipment installation, and system configuration to ensure IT environment functionality.

Role type

junior IT support technician

Builds

IT infrastructure stability and user productivity

Domain

IT services / Enterprise support

Required skills

Windows OS support, Microsoft Office/365/Teams/OneDrive support, software installation, incident diagnosis, ticket management, technical documentation

Preferred skills

none stated

Technologies

Windows, Microsoft Office, Outlook, Microsoft 365, Teams, OneDrive, antivirus software, PDF readers

Responsibilities

Install, configure, and reconfigure IT equipment; Analyze and diagnose incidents with vendors and technical teams; Provide support for Windows OS and Microsoft tools; Install approved software; Install and configure applications per manuals; Register and track tickets in management system; Create incident resolution procedures and update knowledge base

Seniority

Junior, entry-level IC

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company.