Assistente de Suporte Técnico - Júnior/Pleno
Core
Provide post-sales technical and operational support for radiology equipment, handling diagnosis, installation scheduling, and maintenance coordination.
Role type
Junior/Mid-level technical support specialist (post-sales)
Builds
Radiology equipment maintenance and support services
Domain
Healthcare technology / Medical equipment
Deliverable
client delivery
Required skills
Windows OS, software and driver installation, network basics (IP troubleshooting), hardware assembly and maintenance, remote support tools, Excel
Preferred skills
Mechanical/mechatronics/electrical/electronics background, electroelectronics knowledge, proven post-sales customer service experience
Technologies
Windows, remote support tools, Excel
Responsibilities
Handle technical and operational support for radiology equipment post-sales, perform diagnosis via phone/email/remote access, follow up on technical service requests and tickets, coordinate installation and preventive/corrective maintenance with technical teams, schedule installations with clients and third-party technicians
Seniority
Junior to Mid-level, hands-on IC
