Application Support Specialist - Second Shift M-F
Core
Delivering technical support and troubleshooting for radiology IT systems and clinical applications to ensure seamless workflow for radiologists.
Role type
Application Support Specialist (Customer Support)
Builds
RadOS, a unified AI-powered operating system for radiology workflows
Domain
Healthcare / Radiology IT / PACS
Deliverable
client delivery
Required skills
Level I+ troubleshooting, PACS administration, clinician onboarding support, DICOM/Hl-7/MWL standards familiarity, Zendesk proficiency, SaaS platform experience
Preferred skills
Radiology background, startup environment experience
Responsibilities
Proactively respond to client issues and monitor client sites, Expedite resolution of requests per SOPs and SLAs, Thoroughly document incidents in ticketing system, Escalate unresolved issues to internal channels, Analyze and troubleshoot network performance metrics, Collaborate with engineering teams to resolve software issues
Seniority
Mid-level, hands-on IC