Director, Operations DPAX - Sao Paulo, Brazil
Core
Lead operations, call centers, and IT departments to optimize efficiency, profitability, and client service delivery in the travel industry.
Role type
Director of Operations
Builds
Operational processes, call center workflows, IT systems, and strategic business plans
Domain
Travel industry / Airline operations
Required skills
Strategic planning, team leadership, process improvement, budget management, data analysis, vendor negotiation, SOP development, resource planning
Preferred skills
Airline operations knowledge, hotel industry experience, Microsoft Excel proficiency, business case development
Technologies
Microsoft Office (Excel), airline technology platforms
Responsibilities
Lead and develop operations teams; design and implement policy and standards; manage call center operations; oversee IT department and telecommunication systems; develop annual financial budgets; partner with client delivery on agent utilization; negotiate with vendors; align operational priorities with executive direction.
Seniority
Director, strategic leadership & team management