Analista de Sustentação de Software - JR
Core
Monitor production operations, investigate incidents via logs and transaction tracing, track queues and partner integrations, perform initial troubleshooting, and escalate with clear diagnostics.
Role type
Junior Software Support Analyst
Builds
Production stability and incident resolution for financial services operations
Domain
Financial services (credit consignado, CLT)
Required skills
SQL, REST APIs, observability tools (Datadog, CloudWatch), written communication
Preferred skills
AWS basics, Jira, financial market knowledge (credit consignado, CLT)
Responsibilities
Monitor production operations, investigate incidents via logs and transaction tracing, track queues and partner integrations, perform initial troubleshooting, escalate with clear diagnostics
Seniority
Junior, hands-on IC