Senior Technical Account Manager
Core
Act as a dedicated technical point of contact for key merchant accounts to ensure seamless payment acceptance and business expansion on the PhonePe platform.
Role type
Senior Technical Account Manager
Builds
Merchant payment solutions and business growth on PhonePe
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
technical troubleshooting, product stack expertise, regulatory compliance knowledge, business analysis, stakeholder management, requirements gathering
Preferred skills
subject matter expertise, product improvement identification, cross-functional collaboration
Technologies
PhonePe product stack
Responsibilities
Build relationships with merchant tech contacts and resolve technical challenges; Analyze merchant queries and perform hands-on troubleshooting; Act as a subject matter expert for assigned products; Identify product and technical gaps to suggest improvements; Report bugs to engineering teams and drive resolutions; Advocate for merchant needs and identify new business opportunities; Document technical info and develop business requirements for product prioritization.
Seniority
Senior, hands-on IC
