Reservation Executive
Core
Process and manage guest reservations, group bookings, and billing instructions to ensure accurate and timely service delivery.
Role type
Reservations Executive
Builds
Guest reservations, group rooming lists, and billing documentation
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, Group booking administration, Billing processing, Quality control checks, Pre-arrival checks, Rate integrity management, Stakeholder coordination, Reporting
Preferred skills
Upselling, New account identification, Waiver processing, System proficiency (OnQ)
Technologies
OnQ
Responsibilities
Process and update guest reservations accurately; Perform quality control checks on daily reservations; Manage group rooming lists and attrition; Process deposit payments and virtual credit card charges; Respond to guest enquiries; Support sales team with rate information and new account identification; Ensure timely submission of reports.